The business problems you need to solve today may not be the same ones you need to solve in 12 months. Because business needs change, we offer Zoho Creator app development to quickly and seamlessly build tools to boost efficiency. Plus, we can build easy-to-use customer portals, giving your customers more control than ever.
Send us a message Call usThe Zoho platform is extremely diverse, offering everything from a CRM to accounting software. Not to mention the numerous smaller apps that make up the Zoho One suite of business tools. Time tracking, communication and collaboration, customer support – there are so many things that you can do with Zoho. However, there will always be a few business functions where you need an app or piece of software that’s fully customised.
That’s where we come in.
The Zoho Creator tool allows our developers to build custom tools that align with your immediate business needs. Unlike traditional app development, Zoho Creator makes it easier than ever to build the tools you need. Whether it’s sales management, employee onboarding, project tracking, incident management or something else, we can build it for you and keep your business moving forward.
As a certified Zoho Partner in Australia, we’re well-equipped to handle all of your Zoho needs. Like any software, Zoho programs are designed a certain way. So, in order to customise and implement them into your business correctly, the developer needs a strong understanding of the Zoho infrastructure.
Our experienced Zoho developers work with this platform every day, and they’re highly trained in the right way of doing things. Some developers might use workarounds to get the job done faster, but this usually results in poor system performance in the long run. Not to mention a lack of scalability because things weren’t implemented correctly the first time.
Avoid all of those problems and work with your trusted Zoho partner. We do the job once, and we do it the right way.
One of the most popular uses for Zoho Creator is the development of customer portals. This is a request we often receive from clients, because most have found that other ways of developing these systems are just too expensive and too generic. With Zoho Creator, our team can design and build a customer portal that matches your needs perfectly.
If you run a business that involves customers creating an account to deal with you more effectively, then a customer portal is a brilliant solution. Not only can customers find and change information for themselves, which reduces demand on your support teams, but it also helps to build brand recognition. In fact, there are many benefits to building a customer portal.
If you’ve got a high-performing system packed with workflows specific to the way you do business every day, there’s probably only one thing missing. Your customers. While a lot of your workflows are probably built to assist your staff, they may not necessarily involve customers.
With a customer portal that links to your other systems, your customer can now interact with your business more easily. So, you can now build customers into your standard workflows which typically leads to more streamlined processes, better customer service, and a higher level of automation to free your staff from frustrating, repetitive tasks.
Have you ever spoken to your sales and support teams to find out what their biggest frustrations are? Many would tell you that handling simple, easy customer enquiries takes time away from helping customers with more complex issues. A customer portal can help relieve this stress from your support teams and also better serve your customers at the same time.
For example, let’s consider that a large volume of support calls are customers asking why they haven’t received their order. With a customer portal, they could quickly log in, check the status of their order, and not need to contact you in the first place.
In a business landscape where companies are being expected to do more with fewer resources, a customer portal can save your team members considerable time, and your company a lot of money.
Send us a message Call us
While we’re on the topic of basic enquiries that your support staff shouldn’t need to worry about, updating customer information is certainly high on the list. Naturally, people’s circumstances change, whether it’s their address, payment details, email address or something else. In theory, it should be extremely simple for your customer to update this themselves.
However, without a customer portal, many customers simply don’t know how to change their details and end up calling you. While it’s an easy enquiry for your team members, it’s quite unnecessary in the modern age. We can build a customer portal with Zoho Creator that aligns with your business and customer needs, eliminating such frustrating phone calls.
As a business, if you’re not listening to your customers, you probably won’t be in business very long. One of the constant battles faced by many customers is keeping up with customer demands. You want to deliver what customers want, but that’s pretty difficult if your customers don’t have a voice. Aside from watching social media like a hawk, and looking for mentions of your brand, there’s no real way to determine how you can offer a better service if you don’t hear from your customers.
With a customer portal, you can connect more easily with customers. Whether it’s providing them with an easy way to give unsolicited feedback, or even contacting them directly to ask for feedback, a customer portal makes it so much easier to hear from your customers.
Send us a message Call us
If you understand your audience, listen to their feedback, and make changes that your customers will appreciate, you need to let them know. Marketing is another battle that every business faces on a daily basis. How do you reach the people that you need to? Well, a customer portal is another way to reach customers, and it’s an extremely cost-effective way to do it.
Even with a solid customer list, how many people do you think would actually read the emails or text messages you send out? Humans are desensitised to this form of marketing somewhat, with many promotional emails just going straight into the trash. But if your customer installs your portal app, and you can send notifications of special deals through there, it’s much more likely to make an impact.
So, while there is obviously an upfront cost to building a customer portal, the marketing benefits can be realised forever.
When you work with us, you’ll never be left out in the cold. Some software companies provide you with a final product but don’t give you the training or support you need to implement it correctly. Whenever we build any type of app or system, training is always part of the process.
We train your admin users to take ownership of the software, and we also train the rest of your staff on how to use it. Our training is very user-specific, meaning your team members get genuine value and feel more comfortable dealing with changing processes.
Even once our training is finished, we still don’t leave you to your own devices. While your admin users will be equipped to handle staff queries and requests, we understand that not everything is straightforward. That’s why we offer our help desk to support your admin users when they need assistance.
All they need to do is submit a support request, and our team will get in touch or fix the problem as quickly as possible, with as little disruption to your operations as possible.
You don’t get a lifetime warranty with a lot of things these days, but we’re confident in our work and systems. As such, we offer a lifetime warranty on the work we do. If something stops working the way it should, your admin users simply need to let us know and we’ll fix it for you free of charge. Our systems are pretty difficult to break, but we appreciate that you need things up and running quickly if something does go wrong. We’ve got you covered because when you work with our customer portal Zoho creator team, you get the best service every time.
